Privacy Policy

Last Updated: January 2025

1. Information We Collect

At Niyati Hotel, we are committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make bookings, purchase our hospitality products (rooms, dining, spa, packages), or use our services.

1.1 Personal Information

We collect information that you provide directly to us when you:

• Create an account or register on our website
• Make a room booking, purchase a package, or place an order
• Subscribe to our newsletter or promotional communications
• Contact us through our contact form, email, or phone
• Participate in surveys, feedback, or loyalty programmes

This information may include:

• Full name and contact information (email, phone number)
• Address and location details
• Booking and stay preferences
• Payment information (processed securely through third-party processors)
• Account credentials (username, password)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behaviour:

• IP address and approximate location
• Browser type, version, and language
• Operating system and device information
• Pages visited, time spent, and navigation patterns
• Referring website addresses
• Search terms used on our website

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, analyse website traffic, and personalise content and offers. You can control cookie preferences through your browser settings, though this may affect website functionality.

2. How We Use Your Information

We use the collected information for various purposes to provide and improve our hospitality services:

2.1 Booking and Order Management

• Process and manage room bookings, dining reservations, and product orders
• Send confirmations, reminders, and stay updates
• Handle special requests and preferences
• Provide customer support before, during, and after your stay

2.2 Communication

• Respond to your inquiries and support requests
• Send important notifications about bookings, cancellations, and updates
• Share updates about offers, events, and new services (with your consent)

2.3 Improvement and Analytics

• Improve our website, services, and guest experience
• Analyse usage patterns and preferences
• Enhance content relevance and personalisation

3. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

3.1 Local Storage

Your non-sensitive data may be stored locally in your browser (e.g. cart, wishlist, preferences). This data is stored on your device and is not transmitted to our servers unless you submit information through forms or complete a booking.

3.2 Security Measures

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure payment processing through certified third-party providers
• Access controls and authentication protocols
• Regular security reviews and updates

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in limited circumstances, including with service providers (payment gateways, communication platforms, IT and hosting providers) and when required by law or to protect our rights and safety.

5. Your Rights

You have the right to access, review, update, or request deletion of your personal information, and to opt out of marketing communications. Contact us using the details below to exercise these rights.

6. Children's Privacy

Our services are intended for general audiences. We do not knowingly collect personal information from children without parental consent. If you believe we have collected such information, please contact us so we can delete it.

7. Third-Party Links

Our website may contain links to third-party websites (e.g. payment gateways, partners). We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Account and transaction records may be retained for legal and accounting purposes. When we no longer need your information, we will securely delete or anonymise it.

9. International Data Transfers

If you access our services from outside India, your information may be transferred to, stored, and processed in India or other countries where our service providers operate. By using our services, you consent to such transfer. We ensure appropriate safeguards are in place to protect your information.

10. Your Choices and Controls

You can update account information and preferences, control cookies through your browser, opt out of marketing emails via unsubscribe links, and disable location services through your device settings. For any requests, contact us at the details below.

11. Data Breach Notification

In the event of a data breach that may affect your personal information, we will investigate promptly, take steps to contain it, notify affected users and authorities as required by law, and provide guidance on protective measures you can take.

12. Specific Privacy Rights

You have the right to request access to your data, rectification of inaccuracies, erasure (subject to legal obligations), data portability where feasible, and to object to certain processing. To exercise these rights, contact us at the details below.

13. Do Not Track

Some browsers include a "Do Not Track" (DNT) feature. There is no universal standard for how DNT signals are interpreted. Our website does not currently respond to DNT browser signals.

14. Dispute Resolution

If you have concerns about how we handle your personal information, please contact us first. We are committed to resolving privacy concerns promptly. You may also have the right to file a complaint with the relevant data protection authority in your jurisdiction.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date, posting a notice on our website, or sending an email where appropriate. We encourage you to review this policy periodically.

16. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We will respond to your inquiry as soon as possible.